Refund Policy
At MellowGroove, we take great pride in the quality of our products. Our refund policy has been created to provide our customers with a clear and consistent approach to refunds for orders made on our website, mellowgroove.site, or through our +44 20 7946 0958.
Cancellation Policy
You may cancel your order within 10 minutes of placing it without any penalty. If the cancellation occurs after this timeframe, we cannot guarantee the order can be stopped before preparation, and hence, a refund may not be possible.
Quality Concerns
If your order does not meet your satisfaction due to quality issues, please contact us within 2 hours of receiving your delivery. Describe the issue in detail, including the order number, and provide photographic evidence if possible. We will assess the matter and, if justified, provide a full or partial refund credited back to the payment method used for purchase, or offer a replacement.
Incorrect Orders
If you receive an incorrect order, please let us know as soon as possible. Contact our customer service team at the +44 20 7946 0958 with your order number and details of the discrepancy. We will arrange for the correct items to be delivered to you, or a refund for the mix-up.
Non-Delivery
In the rare event that you do not receive your order within a reasonable time frame after receiving your order confirmation, please notify us. We will investigate and determine whether a refund or a re-delivery is appropriate.
Refund Process
If a refund is confirmed, it will be processed within 7 business days after the resolution. The refund will be made to the original payment method. Please note that banking institutions or payment service providers may take additional time to credit the refund to your account.
Exclusions
Please be aware that we cannot accept returns on food items that have been delivered correctly and are without quality issues. Our products are perishable and cannot be restocked or resold.
Contact Us
For any questions regarding our refund policy, please contact our customer service team at +44 20 7946 0958. We are committed to ensuring your satisfaction with every order.
Policy Amendments
We may update this policy from time to time by posting a new version on our website, mellowgroove.site. Please check this page occasionally to ensure you are satisfied with any changes.
Last Updated: April 1, 2023
Our Information
MellowGroove
43 Bedford Street, Westminster,
London, United Kingdom,
WC2E 9HA